Order Cut Off Times - Our aim is to despatch all orders received by midday on the same day. All remaining orders, subject to stock availability, will definitely be despatched by the next working day.
Post and Packing Details
UK Postage - The majority of items are posted via the Royal Mail 1st class service or Standard Parcels for heavier orders, although it may also include a 'signed for' postal service at our discretion. All orders under £35.00 are charged a flat rate delivery charge of £1.99 per order (not per item). Any order with a total value £35.00 or above is delivered using a standard delivery service free of charge. For all orders average delivery time will be between 1 and 3 days, though heavier orders may take up to 6 days. Please note, all greeting cards automatically have free standard UK delivery. For this reason they will not contribute to the £35 order total required to qualify for free delivery when purchasing other products.
Should you have a tight deadline and need a guaranteed delivery date you have the option to upgrade to Royal Mail Special Delivery for an additional charge. Delivery time will be between 1 and 3 days (dependant on postage day as Royal Mail do not guarantee Saturday delivery).
European Postage – All items will be sent via either standard Royal Mail Airmail or via the Royal Mail International Signed For Service (which requires a signature on delivery). Delivery costs vary depending on weight, an estimation can be obtained from the link in the Shopping Cart. Delivery is normally within 5 to 10 days.
USA and Rest of World - All items will be sent via either standard Royal Mail Airmail or via the Royal Mail International Signed For Service (which requires a signature on delivery). Delivery costs vary depending on weight, an estimation can be obtained from the link in the Shopping Cart. Delivery is normally within 7 to 10 days.Returns Policy
Our returns / cancellation policies are in addition to any statutory rights that you have, and as such do not affect your statutory rights in any way.
Cancellations – if your order has not been despatched you can cancel the order with immediate effect and full refund at no penalty or cost to yourself.
Faulty goods – Due to our pre-despatch inspection policy it is highly unlikely that you will receive faulty goods. However, if you do received damaged goods please contact us for further advice within 7 days. Essentially we will offer a full product replacement, posted at our cost, and will refund the return postage on the faulty item. Alternatively a refund can be given. Products should be returned to us in the original packaging and be in their original form. Refunds will be made via your original payment method.
Unwanted goods – If you decide you do not want the goods once they have been delivered you have up to 21 days to return them for a full refund. If you wish to return the goods please contact us via email for further instruction. The goods must be returned to us adequately packed (usually in the original packaging) and be in their original form (i.e. resalable condition). The customer will be liable for the return postage costs, and for your protection it is recommended that a ‘signed for’ service be used (at the very least get a receipt and proof of postage from the Post Office). The 21-day period will commence from the date of the invoice. Once the goods have been received back the refund will be made via your original payment method.Stock Availability – PresentProvider.com endeavours to keep all items in stock and will generally despatch items by the next working day to ensure as speedier delivery as possible. However, occasionally an item may be temporarily out of stock, at which point we would contact you to advise of an updated expected delivery date and give you the option to cancel the order.